Maintenance visitsThe yearly planned maintenance visit is a preventive visit to ensure that everything is running perfectly. All the expenses are covered under the maintenance contract. Your overall accuracy will improve thanks to frequent calibration, and thus higher print quality.
Discount on spare partsAV Flexologic’s machinery is designed to sustain centuries. Yet, some parts might depreciate after heavy use. Therefore, the maintenance contract enables you to a discount on spare parts.
Software updatesAV Flexologic’s software is updated quarterly with constant improvements and changes. Our engineers are working relentlessly to make the machinery even faster, more accurate and more automated which is mainly due to software improvements. With the maintenance contract, you do not only receive free software updates, but also discounts on upgrades.
24/7 SupportThe maintenance contract grants you a 24/7 access to first-line support which can assist you in various matters.
Unlimited remote supportWith the maintenance contract, we offer unlimited remote support via Teamviewer. The support technicians can support you through any process to find a solution quickly. This ensures fast and efficient help. We understand the needs of our customers to have our equipment back up and running as soon as possible in the unlikely event of an issue. Therefore, we can offer an additional performance guarantee clause to guarantee that we have an engineer on the way to you within 36 hours of a machine begin down.
If you would like to request an offer for the maintenance contract or performance guarantee, please contact us.